Customer Service Specialist

Full time @Onlinejob Support in Finance & Management
  • Post Date : October 4, 2022
  • Salary: $0.00 - $0.00 / Hourly
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Job Detail

  • Job ID 2618
  • Experience 2 Years

Job Description

 

Full Job Description

Hi we’re HUB. We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

We are currently hiring a Customer Service Specialist in the Hub Financial Center (HFC), the centralized accounting team for HUB International. The Customer Service Specialist supports the accounting teams across the HFC they are the starting point in many of the processing workflows

What you’ll do

  • Develop sustainable carrier relationships that allow team members to stay informed of updates, changes and opportunities
  • Create and respond to internal inquires to identify placement of funds
  • Collaborate with team members to resolve aged/open items
  • Maintain and upkeep carrier information to avoid discrepancies
  • Proactively connect with leadership on items that need escalation or regional assistance
  • Analyze incoming payments to correctly record items into our Broker Management Systems
  • Facilitate carrier calls regarding follows up or urgent requests on outstanding tasks
  • Attentive to ensuring all tasks assigned are kept updated and current to prevent back log
  • Identify and distribute statements and invoices to our processing accounting teams
  • Ability to identify and track payment patterns
  • Build effective electronic correspondence

What you bring to our team

  • Demonstrates initiative, achieve results and provide innovative ideas in a fast-paced and changing environment
  • Effectively and professionally communicates through various channels such as email, over the phone and through virtual settings
  • Ability to provide guidance to others on assigned workflow
  • High degree of accuracy with a strong attention to detail
  • Experience working with Microsoft Office Suite
  • Capability to provide exceptional service and resolution
  • Effective listening skills and ability to work closely in a collaborative team environment

What’s in it for you?

  • A leadership team focused on caring for and developing our team
  • Competitive compensation
  • Customizable flexible benefits & 401K matching program
  • Generous PTO package – vacation, holiday, sick, and personal time off
  • Growth potential – HUB is constantly growing and so can your career!
  • Ongoing personal and professional development opportunities
  • Comprehensive wellness programs
  • Hybrid Work Environment

Department Accounting & Finance

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Schedule:

  • 8 hour shift

 

 

Job added from – https://www.simplyhired.com/job/B8wKuaBKodDAgTVyukBdrWeznXvelbVIntVI0evDzqaXOG-zd8OIzA

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