Deskside support technician
Full time @Onlinejob Support posted 2 years ago in Customer Service & Admin Support Shortlist Email JobJob Detail
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Job ID 2536
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Experience 2 Years
Job Description
Overview
- Salary $30.00 hourly for 35 hours per week
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Credentials
Certificates, licences, memberships, and courses
- Information technology infrastructure library (ITIL) Certification
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- MAC
- Networking hardware
- Internet
- Word processing software
- Mail server software
- MS Office
- MS Windows
- Wireless networks
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
Long term benefits
- Deferred Profit Sharing Plan (DPSP)
- Group insurance benefits
Other benefits
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Travel insurance
- Wellness program
Screening questions
- Do you have previous experience in this field of employment?
Job added from – https://www.jobbank.gc.ca/jobsearch/jobposting/36851352?source=searchresults