Digital Chat Agents
Full time @Onlinejob Support posted 2 years ago in Customer Service & Admin Support Shortlist Email JobJob Detail
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Job ID 2589
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Experience Less Than 1 Year
Job Description
Overview
Job Description
PERMANENT REMOTE WORK FROM HOME
‘Boost your digital chat career with one of the top performing online retailers worldwide! If you are ambitious, customer focused and IT savvy we have the technology and drive to help your career boom!’
What We Offer: Digital Chat Agents
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- Work from home- fully remote contract role
- Salary: 5000 PLN gross
- Monthly Bonus Scheme: Up to 500 PLN gross
- Monthly home office support contribution: 100 PLN gross
- Comprehensive 3 week Training program & Interactive learning platform
- Learning and Development – get over 50% (up to 23000 PLN / year) of your learning costs reimbursed
- Private Health Care-LuxMed – Golden Package
- Gym Membership contribution – Multisport Card
- Pension
- Generous Employee Purchase Discounts on wayfair.co.uk
- Monthly employee engagement activities
- Employee Referral Program – get a bonus up to 3500 PLN gross
Your Customer Service Team: Digital Chat Agents
Are you customer focused? Want to build a career within digital sales? Whilst having a company that can provide a platform to actively develop and progress your career.Come and join our remote customer service digital chat team. As part of our exciting expansion plans you will help shape our future teams by connecting with our customers, supporting and resolving queries to help them live in a home they love.
What You’ll Do: Digital Chat Agents
- Support customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment) through chat and email support.
- Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
- Identify areas of improvement and convey trends in customer calls to leadership
- Navigate multiple software applications and technologies simultaneously
- Use conflict management skills and maintain professional composure
What You’ll Need: Digital Chat Agents
- Fluency in the English language (written & verbal)
- A passion for customer service, and ability to work effectively in a fast paced digital environment. Any live digital chat, social media experience would be advantageous but not essential.
- Strong communication and customer relationship building skills.
- Confident with IT systems, with knowledge of navigating through multiple systems- we love technology.
- Consistent internet speed of at least 25 Mbps (download) and 5 Mbps (upload) using a hard-wire internet connection directly into your service providers router.
- A distraction free, dedicated workspace (Wayfair provides all necessary computer equipment).
What to expect: Digital Chat Agents
- Training schedule week 1-3 – fixed hours Monday to Friday 09:30 to 18:00
- Working Hours from week 4 – A planned, 13 week rotating schedule (40 hours per week, 8 hours per day), inclusive of Monday to Sunday, and during our business operating hours of 08:00 to 23.00
About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
Job added from – https://euremotejobs.com/job/digital-chat-agents-english-speaking-remote/. To apply for the job, please, follow the link