Digital Project Manager – Remote
Full time @Onlinejob Support posted 2 years ago in Customer Service & Admin Support Shortlist Email JobJob Detail
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Job ID 2592
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Experience 3 Years
Job Description
Overview
Company Description
Medable’s mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.
Job Description
- Lead project implementations and product configurations for client accounts
- Develop and maintain strong customer relationships
- Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
- Provide technical and product support
- Establish and teach customer support practices and procedures
- Create and manage detailed project plans to ensure deliverables are complete on time
- Effectively prioritizes own and workload of other team members
- Effectively uses Medable’s software and other systems and solutions required to support customers and projects
- Study other customer success programs and analyze customer data to identify the best practices
- Establish and manage project timelines and objectives, driving them to timely completion
- Has in-depth understanding and knowledge of Medable’s software and the use cases of Medable’s solution in the market
- Provide training on products and customizations
- Help customers plan and identify the best ways to utilize the software
- Educate customers on the capabilities of the software
- Proactively identifies and addresses issues or risks
- Other duties as assigned
Qualifications
- 4 years minimum working in Client Management or a combination of education and experience
- Strong interpersonal skills and leadership
- Excellent communicators both orally and in writing
- Strong project management skills
- Prior track record working leading project implementations and product configurations for client accounts on this level
- Knowledge of customer service practices
- Technical aptitude and ability to learn software programs
- Team player
- Good time-management skills
- Experience with clinical trial (ePRO, EDC, mobile) or healthcare software solutions (preferred)
- Experience with clinical trial data management (preferred)
- Experience creating and managing project plans
- Experience working with budgets (preferred)
- Experience working in the clinical trial industry (preferred)
Minimum Level of Education:
- Bachelor’s degree or a combination of education and experience
Preferred Degree/Certification:
- Bachelor’s degree in Computer Science or health-related degree
- Master’s degree in Computer Science or health-related degree
Software Skills:
- Microsoft Excel, Microsoft Word, Microsoft Powerpoint
Job added from – https://euremotejobs.com/job/digital-project-manager-remote-2/
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