Helpdesk Technician I

Job Detail

Provide professional end-user support via telephone, email , Chat or web submits
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Exceptional Customer Service Skills
VPN troubleshooting
POS troubleshooting

High school diploma or equivalent required
BMC Helix experience
Active Directory knowledge
Microsoft Office / O365
Troubleshooting experience
Micros knowledge a plus
Some help desk experience preferred
0-1 year”s retail call center experience a plus
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
May require additional project-specific training. Provide necessary support as part of client”s contract and purchase order renewal function
Availability to work Monday – Sunday shifts from 7am – 2am
Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
Exercises judgment within defined guidelines and practices to determine appropriate action
VPN / ZScaler experience

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