Remote Account Support Representativ

Full time @Onlinejob Support posted 2 years ago in Customer Service & Admin Support Email Job

Job Detail

  • Job ID 2674
  • Experience Less Than 1 Year

Job Description

Full Job Description

Company Overview:

The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description :

  • Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
  • Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately. Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
  • Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
  • Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
  • Schedules field sales/service visits or escalate to partners as appropriate.
  • Handles requests for additional company materials.
  • Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.

Qualifications:Minimum Education:

High school diploma or equivalent

Required Skills and Experience:

Strong Microsoft Excel Skills (Filter, Sorting, Data Input, Editing, Calculating using Formulas and Manipulation of Data)


Desired Skills and Experience:

Microsoft Office Skills (Word, PowerPoint, etc.)

Benefits : We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #LI-MC1 #MIT

To read more about the position and to apply for the job, please, follow the link

Required skills

Microsoft Excel Skills Microsoft Office Skills

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.