Remote Technical Support Specialist
Full time @Onlinejob Support posted 2 years ago in Customer Service & Admin Support Shortlist Email JobJob Detail
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Job ID 2644
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Experience Less Than 1 Year
Job Description
MODX is looking for a remote Technical Support Specialist to join our growing team. We help growing businesses all over the world succeed with a better website platform that’s especially well suited for our open-source CMS, MODX Revolution. We’re a fully remote organization and have been for more than a decade. Our customers are at the core of our business and we take every opportunity to help them win. As such, we are growing and taking on new challenges every day.
You’re good at:
- Managing yourself, making effective decisions, and communicating clearly with and collaborating well with colleagues
- Following and improving upon processes, care about the details, and love creating excellent documentation
- Communicating well and seeking to understand—both in text and verbally
- Learning new things quickly and often—and not being afraid to ask for help
- Building websites or creating content in them
Extra awesome if…
- You’ve built or worked with MODX CMS websites
- You have a familiarity with HTML, CSS, JS (bonus for PHP and MySQL)
- You are super comfortable using SSH and working from a shell/command line on servers
- You use the phrase “creative freedom” in your application letter
- You’ve tinkered with Ubuntu and nginx and know what HA means
- You can write and speak Dutch, German, or Russian
The daily responsibilities in this role include, but are not limited to:
- Helping our customers get the most out of MODX Cloud and enjoy using our service
- Respond quickly and accurately to customer requests in Zendesk
- Collaborate internally using Slack and Basecamp
- Get things done from home without getting distracted
- Help us improve our self-help and internal customer support tools and documentation
Other responsibilities and activities of this role as you progress:
- Activating features on customer accounts
- Migrating customer sites from external web hosts into MODX Cloud
- Migrating customer websites between our data center locations
- Troubleshooting issues with MODX, WordPress, and the occasional Laravel site
- Creating or updating internal and customer-facing documentation
- Coordinate or participate in the occasional incident responses—it’s servers and the internet after all!
- Participate in on-call schedules for after-hours escalations, though we do have a follow-the-sun support model
What You’ll Need
- Native-like English fluency, both written and spoken. You need to be able to read and listen to requests in English and be able to discuss and take written and verbal feedback from colleagues. It doesn’t need to be your first language but a close second or third.
- Reliable, high-speed internet access, a reasonably modern computer, and reliable electrical infrastructure
Job added from – https://weworkremotely.com/remote-jobs/modx-technical-support-specialist-remote-americas-business-hours
To read more about the position and to apply for the job, please, follow the link