Workforce Analyst

Full time @Onlinejob Support posted 2 years ago in Professional Services Email Job

Job Detail

  • Job ID 2638
  • Experience Less Than 1 Year

Job Description

Full Job Description

Maximus is currently looking for a Workforce Control Admin to join our team. This Workforce Control Admin position will be responsible for monitoring call volume and ensuring adhearance to permonce standards with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency.

This position is a remote – work at home position.

Education and Experience Requirements:

Essential Duties and Responsibilities:
  • Works on assignments that are routine in nature, with responsibilities easily learned on the job
  • Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards
  • Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries
Minimum Requirements:
  • High School diploma or equivalent
  • 0-1 year of experience

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source
  • Video calls may be requested on occasion. Proper background and attire is required
  • All equipment will be provided by Maximus (laptop and headset)

Job added from – https://www.indeed.com/jobs?q=Remote%20worldwide&start=10&vjk=fbbd6fbe3e89543f

To read more about the position and to apply for the job, please, follow the link

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